YSE7422: Handling Difficult Conversations
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Handling Difficult Conversations


Difficult conversations with our colleagues, supervisees, and students' parents can be challenging to navigate. Most of the time, you may try to tolerate or not address it for fear of straining the relationship. However, doing so may mean that the situation gets more tenuous to manage and may impact the relationship you have in the long run. Going through this workshop will help you with the skills and processes to reach a win-win outcome.


Key Learning Outcomes

Participants will:

  • Learn about the 2-stage process to handling difficult conversations for a win-win outcome
  • Practice the skills required to navigate the conversation in the moment


Target Audience: Key Personnel and School Leaders




About Ms Yeo Sha-En

Shaen headshotSha-En Yeo is the 1st Singaporean graduate of the Master of Applied Positive Psychology (MAPP) program at the University of Pennsylvania. Sha-En has been featured on national TV documentary 'Chasing Happiness', MyPaper, Business Times; and shared 938LIVE & MONEY 89.3FM. Sha-En has more than 10 years of experience in education. Formerly Founder of Positive Education (now Founder of Happiness Scientists), she has trained more than 10000 people in schools, organizations, equipping them with the science and tools to be happier. Sha-En's first book, The Road to Success Vol. 2, reached the #1 Best-Seller Status in September 2016. Her second book, A Journey of School-wide Implementation of Positive Education, was launched in Oct 2020.



Registration Details

Course Code: YSE7422

Topic: Handling Difficult Conversations

Presenter: Ms Yeo Sha-En

Date: 6 July 2023, Thursday

Time: 2.30 pm to 5.30 pm Singapore time GMT+8

Mode of Delivery: Face to Face

Venue: To be confirmed

Closing Date: 2 June 2023, Friday

Click Here to Register

Workshop Fee:

S$300.00 per participant. If 2 or more participants from the same school/organization attend the same workshop, the discounted fee will be S$280.00 per participant for that particular workshop. Fees are subject to GST. Includes materials and 1 tea break.

Other Information:

Registration is on a first-come-first-serve basis. No refunds will be made for cancellations or in the case of absentees. The Academy accepts replacements for registered participants who are unable to attend for whatever reasons.

School/Cluster-Based Workshop Registration

Please contact Joseph Loy by email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or tel: 6363 0330 on the cost of conducting the workshop.